Founded in 2006, boohoo is a British-owned online fashion retailer. It targets teens and fashionistas in their twenties, but their apparel is extremely inclusive and suitable for anyone looking for fashion-forward looks. With everything from cosmetics and lingerie to loungewear and parkas, the site caters to a wide range of tastes. They’re also enthusiastically inclusive, with a plus-size and curve section in addition to models of all shapes and sizes pictured throughout the site. They also carry men’s clothes with a plus and tall section.
Like most online retailers, boohoo participates in Black Friday and Cyber Monday. However, because they are a British company, they also have Boxing Day sales, during which customers can get up to 75% off. The brand hosts smaller sales with big savings of up to 50% throughout the year during minor holidays like Valentine’s Day.
To reach the company, customers should select “Customer Service” from the left list of options in the website’s footer. Users should choose “Contact Us,” which is second from the bottom. This page has links for the brand’s Facebook, Twitter and WhatsApp messaging systems. There is also an email option. Clicking this generates a drop-down menu with potential issues.
Although there isn’t a live chat customer service option, the boohoo website does use a customer service bot called Layla to help answer delivery and returns questions. To access the bot, scroll to the bottom of any page on boohoo.com, select “Customer Service” from the left-most options list and the Layla chat box will be at the top of the screen.
The boohoo app makes shopping fast and easy. It also gives users access to special sales and promo codes. To get the app, shoppers simply need to scroll to the bottom of any page on boohoo.com, find the “Get the app” section and select either the App Store or Google Play button.
Email List Special Deals
Although there is no signup bonus for joining boohoo’s email list, they do send special offers and promos to their subscribers. To join, shoppers should scroll down to the bottom of any screen on boohoo.com and look at the far right of the footer. There’s a box for new subscribers to enter their email and click “Sign Up” just above the brand’s social media links.
New User Discount Codes
The first time new users visit the boohoo website, they should immediately look for an extra banner at the top of their screen or check for blocked pop-up windows. The banner or pop-up should welcome the new user and offer them approximately 10% off their first order with a promo code.
Exclusive App Promos
The boohoo app provides exclusive deals for all users. The promo codes and special sales change, but it isn’t unusual for shoppers to get access to 50% site-wide sales not available through the regular website.
Klarna is a credit service that lets shoppers buy now and pay through smaller installments. The original price is divided into four interest-free payments shoppers pay every two weeks until all four installments have been made. Klarna also offers a pay in 30 days program for large purchases and special financing, but it’s unlikely a boohoo shopper would need these options.
Afterpay is a very similar service to Klarna. Shoppers who qualify can break one big purchase price into four small installments. It’s all interest-free and payments are made every two weeks.
How do I use a promo code on boohoo.com?
There’s a simple promo code box on boohoo.com’s checkout screen. Users simply need to type in or copy and paste their chosen promo code and apply it to their order. It’s a good idea to make sure the savings have been applied to the cart before checkout, though, because promos cannot be applied after a purchase has been made.
How do I get free shipping at boohoo?
Currently, boohoo only offers free shipping during special promotions. While shoppers may know in advance through email lists and app alerts when these offers go live, anyone can check the current shipping savings by scrolling to the bottom of any boohoo.com page and clicking on the “Shipping Information” link at the top of the middle, “Information,” column in the footer.
What savings can I find in the boohoo app?
While special promo codes sometimes come through the app, its biggest savings feature is access to app-exclusive sales. This often includes 50% site-wide during minor holidays like Valentine’s Day. Bonus tip: keeping favorite items in the wish list feature makes it easy to snag the right size and color when a big sale hits.
What is boohoo’s shipping policy?
There are two direct shipping options on any order from boohoo. Standard shipping, which takes about 8 days, usually costs $9.99. Express shipping, which only takes 3-4 days, costs $14.99. Boohoo also offers click and collect shipping for $13.00, and shoppers can have their orders shipped to any USPS pickup point.
What is boohoo’s return policy?
If shoppers receive an incorrect or faulty item, they have 28 days from the date of delivery to begin the returns process. They must use the returns portal on boohoo.com to arrange for return postage and print their shipping label. Users should know returns cost $4, and boohoo does not accept returns not in original packaging or if the hygiene seal has been broken on products like cosmetics, swimwear and lingerie.