Chewy is an online one-stop pet supply shop. Although the company does not sell live animals like customers would find at brick-and-mortar competitors, Chewy sells everything else the average shopper would expect to find in a pet store and much more. Chewy also works hard to offer better prices than the competition. Shoppers can find beds, crates and furniture covers for dogs and cats. The company even has harnesses and carriers for small animals like hamsters and rabbits. Whatever pet customers like to cuddle, Chewy has a range of food and treat options available. These include all the top brands of dog and cat food, plenty of fish food options and even frozen rats and mice for large snakes. Shoppers have their choice of bedding and litter brands, too. Chewy has everything from cheap crate mats to luxury dog beds that cost hundreds of dollars. Customers can find puzzle toys for curious huskies, hideaways for hamsters and plenty of aquarium décor. Chewy is a lifestyle store for pets, and the company's discounts reflect customers’ needs for refills and stock-up shopping trips.
Chewy offers special discounts on Black Friday. These savings often include a reduced spending threshold for free shipping, but the savings also apply to all corners of the store, including dog and cat supplies, aquarium needs and accessories. Discounts change every year.
Chewy offers both a customer service phone line and an email option. To contact customer service by phone, call: 1-800-672-4399. To send an email, click the “Message Us” link in the 24/7 help tab to the right of the top search bar or in the customer service banner at the bottom of the screen on any Chewy.com page.
For those in a rush, Chewy offers a live chat feature. It is listed in the same customer service bar as the “Message Us” link, but it is labeled “Chat Now.” Clicking will redirect shoppers to a page where a representative can assist them with problems or questions.
While Chewy does offer an app, it is designed to be convenient rather than cost-saving. The biggest benefit is the easy access to Autoship management. This lets users delay an order, add an extra Autoship purchase and more. The app also has a favorites list, which is a good way for shoppers to see when specific items go on sale.
Shoppers who spend $49+ with Chewy can enjoy free shipping. This evergreen offer ensures shoppers don’t need to worry about large purchases like beds, kibble and litter costing more to ship than they did on their own. Often, the best way to save with this offer is to stock up on a single order rather than making purchases as needed.
Buy 3 Get 1 Free
This mix-and-match deal is a Chewy favorite. The company offers it often to prompt additional toy, treat and supply purchases. Shoppers don’t need to get four of the same items. Any product with the Buy 3 Get 1 Free label on the listing qualifies.
Because Chewy works in partnership with many pet food and supply brands, it offers unique discounts almost every day in the Today’s Deals section. These may include 50% off Kong toys with a specific dog food purchase, buy-one-get-one discounts and special prices on overstocked or departing items.
Shoppers who choose to use Autoship to keep necessities like pet food, litter and medications on-hand without reordering get a 30% discount on their Autoship order. The discount doesn’t appear to apply to later Autoship orders at this time.
Customers who join Chewy’s email subscription get updates about the latest sales, products and special offers. They also receive occasional coupon codes to use on the site. The easiest way to sign up is to make a Chewy account on the website. This includes providing an email address.
How do I get free shipping at Chewy?
All orders over $49 will receive free fast shipping at chewy.com. You don't need any coupon codes to redeem this offer.
How do I get a Chewy discount?
You can save 30% on your first order through Autoship. Autoship allows you to set your delivery schedules that you can change or cancel anytime. You can also get extra savings through this program.
Does Chewy.com price match?
Chewy does not offer price match from competitors. However, its parent company, Petsmart, will price match any items from Chewy at their physical locations.
How do I use a promo code on Chewy.com?
Some Chewy offers automatically apply at checkout. These include the Buy 3 Get 1 Free deals. However, there is also a promo code box on the checkout screen for additional coupons.
How do I get free shipping at Chewy?
Chewy offers free 1-3 day shipping on all orders over $49. During special events, like Black Friday, the price threshold usually drops. Occasional pop-up sales and holiday discounts sometimes lower the shipping threshold as well, so it’s always worth checking before going to checkout.
What is Chewy’s shipping policy?
Orders that do not meet Chewy’s free shipping threshold cost $4.95 to ship. The company does not ship to P.O. boxes or APO/FPO addresses.
What is Chewy’s return policy?
Customers have 365 days to make returns. Chewy wants customers to be unconditionally pleased with their orders, so they offer free returns on all pet supplies. To make a return, customers simply need to contact the company via email with their order number. Products must not be used or expired, and they must be returned in their original packaging or the condition in which they were received.
What savings can I find in the Chewy app?
Although the Chewy app doesn’t tout any unique savings opportunities, it is a good way to watch for discounts on favorite items and plan for major purchases. Customers can also manage their Autoship orders.