DoorDash is a food delivery service that operates in the United States, Canada and Australia. This popular company was founded by Stanley Tang, Tony Xu, Evan Moore and Andy Fang in 2013. Its original name was PaloAltoDelivery.com. As the top on-demand food delivery service in the United States, DoorDash employs more than 3,200 employees. In November 2020, DoorDash became a publicly-traded company. Currently, this company generates more than $1.9 billion in annual revenue. Company acquisitions include Scotty Labs and Caviar. In addition, DoorDash operates ghost kitchens and a restaurant in the San Francisco Bay area. Customers can order food from hundreds of restaurants on the DoorDash website. These include Chick-Fil-A, Noodles & Company, The Cheesecake Factory, Chipotle and McDonald's. In addition to restaurant chains, the DoorDash app includes tons of local restaurant options. Customers must sign up for a DoorDash account to place delivery orders. Food delivery services are available through the company's app and website. DoorDash has 60 corporate offices. It is headquartered in San Francisco, California.
DoorDash offers free delivery for select national and local restaurants. The company also offers up to $15 off the total order when first-time users apply a promotion code. All DoorDash promotions are subject to change at any time. Customers can find current restaurant promotions on the DoorDash website and app.
Customers can contact DoorDash online, by email or telephone. The DoorDash call center number is 1-855-973-1040. On the company's website or app, customers can browse the help center to get answers to frequently asked questions.
Live chat representatives are available on the DoorDash app and website. This feature is located in the help section. Customers can tap the 'Customer Chat' button to get instant access to a representative.
App & Rewards
The DoorDash app is available on Google Play and the Apple App Store. Customers in over 4,000 cities can access more than 310,000 menus on the app. Benefits of downloading the DoorDash app include real-time tracking, DashPass subscriptions, no order minimums and convenient payment methods.
The DoorDash Customer Friends and Family Referral Program rewards customers who refer new customers to the company. With this program, customers can receive perks for referring up to 25 new customers. Referral links must be shared with personal contacts. They cannot be used as part of an affiliate program.
DashPass is DoorDash's subscription service. After customers enroll in the program, they enjoy free delivery on all orders over $12. The DashPass subscription costs $9.99 per month. Customers can cancel their DoorDash subscription at any time.
Customers can order several types of food using the DoorDash app. Menu options include pizza, Chinese food, sushi, Mexican food, seafood, standard American cuisine, Italian, vegan and Indian food. The DoorDash app's design makes it easy for customers to select their favorite menu items.
Areas of Service
DoorDash serves large and small cities in the United States, Canada and Australia. Top cities include New York City, Houston, San Diego, Las Vegas, Montreal, San Antonio, Houston, San Francisco, Dallas, Melbourne, Miami, Queens, Atlanta, Brooklyn and Los Angeles.
Customers can buy DoorDash gift cards from local retailers or on the company's website. DoorDash gift cards do not have an expiration date. Corporations and small businesses can purchase bulk orders of these gift cards.
Security and Privacy
Customer security is a top priority for DoorDash. Personal information that the company collects includes order details, email addresses, delivery addresses, telephone numbers, payment information and names. DoorDash offers a secure website and app that protects each customer's financial and personal information.
What savings are there on the DoorDash app?
There are a couple ways to save on the DoorDash app. Sometimes, DoorDash will offer discounts on a certain cuisine. Participating restaurants will have dishes that are a percentage off. Customers can also find discounts at individual restaurants. DoorDash occasionally offers free delivery.
How do customers track their orders?
Mobile users can track their orders using the DoorDash app by clicking the "Orders" tab. Desk top users can track the status of an order by clicking the "Help" and "Order Status" tabs. If customers need additional tracking assistance, they can contact a DoorDash representative by phone or live chat.
Does DoorDash provide delivery services for alcoholic beverages?
Yes, Dashers can deliver alcoholic beverages. Customers must provide a government-issued ID at the time of delivery. Each Dasher has an app on their phones that verifies different forms of identifications. In some instances, customers will be required to show the credit card they used to order the alcoholic beverages.
What happens if customers do not receive their order?
If customers do not receive their order, they should report the problem as soon as possible. Mobile app and desktop users can report the issue by clicking the following tabs: "Orders," "Help," "Delivery issues" and "Order Never Arrived." DoorDash will promptly refund the order and investigate the problem.
Is there a rewards program with DoorDash?
DashPass is DoorDash's subscription service. Members pay $9.99 a month and get free delivery on orders over $12. Sometimes, members get special discounts on their purchases.
What kinds of deals does DoorDash offer?
You can save on your first order, when you refer friends, and when DoorDash offers specials to returning users.
What can I save on my first order?
As a new customer, you'll get free delivery and up to $7 off your meal! Be sure to take advantage of free delivery for your first 30 days as a DoorDash user, too.
How do I order?
You can order from the DoorDash app, or straight from your computer -- the world is your oyster! Now go get some oysters, pizza, ramen, you get the idea.
Can I combine DoorDash coupon codes?
DoorDash allows using one coupon per order per night.
How do I use my DoorDash promo code?
1. Copy the promo code you want.
2. Add food to your DoorDash cart.
3. Click "View Cart" button to see checkout page.
4. Paste the code into the promo code box.