About Old Navy
Founded in 1993 in California, Old Navy began as the Gap Warehouse. In 1994, the company rebranded itself as Old Navy Clothing Co. to distinguish itself from its parent company, Gap Inc. Old Navy sells durable, wash-and-go casual clothing, activewear and accessories for the entire family. They also produce an Old Navy maternity line, baby and toddler clothing. As of 2021, there are roughly 1,100 brick-and-mortar Old Navy locations distributed throughout the United States, Canada, China, Mexico and other countries. The company's website receives an estimated 4 million visitors annually.
Old Navy's annual sales correspond with standard national retail sales days and periods, including back to school, Black Friday and Cyber Monday. In addition, there are annual sales to mark most national holidays, and deep discounts up to 70% off are common. Stores may also run clearance sales between seasons to clear out merchandise.
Old Navy has two customer service phone numbers, one for domestic customers, the other for foreign customers. The domestic number is (800) 653-6289, and the number for foreign customers is (614) 744-3908. Relay is accessible by dialing 711. Customer service hours via phone are 7:00 a.m. to 1:00 p.m. daily, EST.
Old Navy encourages live chat via its website. To access it, click the Customer Service link located at the bottom of each page on the website. Click the Chat Now icon to start a conversation with a live customer service rep. Live chat hours are 8:00 a.m. to 10:00 p.m. daily, EST.
Old Navy Mobile App
The Old Navy mobile app for iOS and Android devices allows shoppers to browse the virtual inventory by multiple search refinements, make in-app purchases and email product info. The app also turns smartphones into an inventory scanner, letting shoppers scan product bar codes in-store for more product info, such as other colors and sizes.
Old Navy Email Discount Signup
When customers join the Old Navy email family, they receive an introductory discount of up to 20%. Later emails arrive regularly, each offering a unique deep discount based on time of year or past purchases. Sales of 50% off everything in-store and online occasionally appear.
Old Navy Text Alert Offers
Subscribing to Old Navy's text message alert program gets customers a special introductory offer and subsequent exclusive offers via text alert.
Old Navy Store Credit Card & Loyalty Rewards
There are two tiers of the Old Navy store credit card, the Old Navy Credit Card and the Navyist Credit Card. Enjoy exclusive cardholder offers, early access to popular sales and no annual fee. Once a customer reaches 5,000 points, they can upgrade to the upper-tier card. It has free shipping, an extra 20% in bonus points per quarter and a private toll-free priority line.
Free Shipping on Orders Over $50
When customers spend more than $50 on the Old Navy website, they get free five- to seven-day shipping.
Old Navy Returns and Exchanges
Old Navy accepts returns and exchanges on items in original condition, unwashed and unworn. They accept damaged or defective items at any time. Items marked "Final Sale" on an invoice are not returnable. Returns and exchanges do not incur a restocking fee, but customers have to initiate their return or exchange within 45 days of purchase.
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Example Site - Frequently Asked Questions(FAQ)
Does Old Navy Have Free Shipping?
Yes, Old Navy has everyday free shippong on all US orders over $50. It typically takes 5-7 business day to deliver the order.
How do I use my old Navy Super Cash Coupon?
For every $25 you spend, you can apply Old Navy Super Cash to get $10 off on your order. At checkout, copy and paste the code from your email in to the Promotions and Rewards box to activate the Super Cash.
Does Old Navy combine coupons?
Old Navy has two kinds of promotions: Coded & Category. Depending on the promotion. you can combine one category promotion with codes or you can combine a free shipping code with a another promotion code in a single order unless specified.
How do I use a promo code on Old Navy?
Type coded promotions and category promotions into the payment section at checkout. The promotional code should be identical to the original code, including uppercase letters, lowercase letters and numbers.
How do I get free shipping on Old Navy?
Shipping is always free from Old Navy on orders that are a minimum of $50. Free shipping takes five to seven days. Customers can select their preferred shipping method and time frame at checkout.
How do I sign up for rewards with Old Navy?
Old Navy's only ongoing rewards program pertains to its store credit card. Shoppers have to apply for and get approved for the entry-level Old Navy store credit card. Rewards amount to five points per dollar spent at Gap Inc. stores. For every 1,000 points, customers receive a $10 Reward Card they can redeem in stores or online.
What is Old Navy's shipping policy?
Old Navy has four shipping classes: Everyday Free Shipping, Standard, Expedited and Priority. The relative shipping time frames are five to seven business days, three to five business days, two to three business days and one to two business days. Shipping and handling costs go from about $7 to $22. Everyday Free Shipping and Standard are available throughout all 50 states, and Expedited and Priority are only available in the lower 48.
What savings can I find in the Old Navy app?
The Old Navy app merely reiterates savings and sales already available online and in-store. This does not include specific in-store clearance sales but national sales approved at the corporate level. Unlike signing up for email, downloading and using the app does not entail intro discounts or special in-app VIP sales.
What is Old Navy's return policy?
According to the Old Navy return policy, customers have 45 days to return or exchange any unopened, unworn item in original condition. Shoppers may return a damaged or defective item at any time. If customers purchase an item online marked "Final Sale" on their invoice, this item is not returnable. Old Navy issues refunds in the original form of payment.