SHEIN provides fashion-minded shoppers who love bargains with access to fresh and trendy styles. The brand does business entirely online and has no brick-and-mortar shops. Although SHEIN caters primarily to women, they also have men’s and children’s apparel. Home and pet supplies also have their own department with cute outfits for animals and attractive home décor. Women’s fashion is by far SHEIN’s biggest draw, however, and they provide everything from cocktail dresses and T-shirts to shoes and accessories. Shoppers can also find swimsuits, lingerie and all kinds of accessories. SHEIN typically adds over 100 new items every day, and stock is always limited. It’s a fast-paced sales environment that always has something fresh to admire.
SHEIN’s Black Friday and Cyber Monday sales the weekend after Thanksgiving cover the majority of the site. Customers enjoy savings up to 80% on apparel, accessories and more. There is almost always a smaller sale taking place on the website, however, with special promo codes for seasonal savings.
Customer Service and Live Chat
SHEIN offers live chat for customer support from 9 a.m. to 3 a.m. The shortest way to get in contact with customer service is to click the headphone icon towards the top right of SHEIN.com’s header bar. The icon is just next to the favorites heart and checkout bag icons.
This mobile shopping app encourages frequent shopping and maximum savings by helping users keep track of points, check favorites for price drops and enjoy extra discounts. SHEIN’s application works on Android and iOS devices.
SHEIN’s loyalty program revolves around SHEIN points. Anyone with an account is automatically registered, and activities across the website and app earn points that add up to dollars off purchases. SHEIN points may be redeemed for up to 70% off an item’s price, and approximately 100 SHEIN points equal a dollar’s value. Every $1 spent earns 1 SHEIN point.
SHEIN’s stock is constantly changing, and they encourage shoppers to grab their favorites before they disappear forever with services like Klarna. Klarna allows qualifying customers to break up their final bill into four smaller payments spread out over a few weeks.
Afterpay is a very similar service to Klarna. It divides a payment into four smaller dues collected over a period of weeks. While Klarna typically collects all payments within six weeks, Afterpay spreads payments over eight weeks.
SHEIN always offers free standard shipping on orders $49+. Special free or reduced shipping promos pop up often, however, and it’s worth checking to ensure there isn’t a current special before going through checkout.
Customers who download SHEIN’s mobile app currently receive an extra 10% off their first order. The app also features special seasonal sales that encourage frequent use with bonus points and prizes for daily visits.
New Users Discounts
First-time visitors get special offers that pop up when they open the website or app. These often change, but first-time shoppers generally receive 10-20% off their first order.
SHEIN attracts many new shoppers through its social media presence, and it engages customers with style contests. Competitors photograph themselves wearing SHEIN apparel and/or accessories, often in keeping with a unique theme. Sometimes the community chooses the winner, and sometimes winners are selected by SHEIN’s style editors. Winners receive additional points they can use towards future purchases.
SHEIN offers free returns for all US purchases. Customers have 45 days from the day of purchase to decide whether or not to keep an item. Items postmarked more than 45 days after purchase typically are not accepted.
How do I use a promo code on SHEIN.com?
There is a promo box on the checkout screen. All customers need to do is add their chosen discount codes one at a time.
How do I get free shipping at SHEIN?
SHEIN offers free shipping on all orders $49 and up. Sometimes they offer special promos for free shipping on any order, and certain clearance items sometimes ship for free.
How do I sign up for rewards with SHEIN?
All registered shoppers are automatically added to SHEIN’s points system. Once a customer sets up an account to make an order, they begin earning points. Customers who validate their email addresses earn additional points.
What is SHEIN’s shipping policy?
Orders ship after a processing period that can take up to three business days. SHEIN’s Shipping Info page has a chart with expected delivery dates for both standard and express shipping methods with clear date ranges that automatically update to reflect current calendar dates and conditions. Standard shipping is free on orders $49+ or $3.99, while express shipping costs $12.90.
What savings can I find in the SHEIN app?
The SHEIN app offers special coupon codes for users in addition to games and contests users may participate in for extra points. Just checking the app once a day earns points.
What is SHEIN’s return policy?
SHEIN has a pretty generous return policy and offers free returns for up to 45 days after purchase. It’s important to note all returns from a single order should be made together to avoid additional shipping fees.