ASOS is an online fashion and cosmetics retailer. Founded in London in 2000, it currently offers over 800 brands in addition to its own unique product lines. Although the site caters primarily to teens and young adults, there is plenty available for trendy grown-ups, too. The largest category is for women’s clothes, but there is also a large men’s clothes section, not to mention the accessories, shoes and Face + Body options. In addition to a new coat, designer sneakers and lingerie, customers can find steals like fine watches and Ray-Ban sunglasses. ASOS emphasizes trending styles and recognizable designer brands. It pairs its good taste with reduced prices, making fashion readily available to would-be fashionistas on just about any budget. Hitting the site during a major sale and taking advantage of discount codes make it fairly easy for fashion-conscious shoppers to indulge in full seasonal wardrobe changes. Since the industry is always tailoring something new, there’s nearly always a fresh find for any taste, too. Also, check our Ma-reduc.com and Vouchercodes.co.uk sites for more offers.
The biggest sales ASOS offers are its Black Friday and Cyber Monday sales. Virtually everything on the site is sharply reduced, and it’s easy to find big brands up to 70% off. The site also hosts fairly frequent smaller sales that offer 10-20% on an order’s total.
ASOS offers email customer support for shoppers. Users must scroll to the bottom banner on any page of ASOS.com. They should click on “Help” at the top of the leftmost list of options. There's a “Contact Us” section to the bottom right of the screen. Clicking “Contact Us Now” leads users to a page with a link for the email page.
Although ASOS offers live chat services, it takes a few steps to find it. First, users must follow the path that leads to the customer service email. Customers should click the “Help” link in ASOS.com’s footer, click “Contact Us Now” on the next page and then find the Live Chat link just above the email link. The Live Chat tab lists approximate wait times.
ASOS offers an app compatible with everything from Android smartphones and tablets to an Apple Watch. The app sends sale alerts, helps users organize new favorites and simplifies shopping. The sale alerts are important for bargain hunters as top items can sell out quickly.
New User Promo
ASOS offers a special promo code for new users’ first orders. The promo gives them 20% off everything in addition to free shipping, provided they spend $50 or more.
Orders over $50 get free standard shipping. This can take up to six business days. It’s worth mentioning ASOS ships to USPS collection points in addition to private residential and business addresses.
ASOS accepts payment via Klarna. This service splits a customer’s payment for their order into four smaller payments. It’s a convenient way to cash in on the best deals if sales pop up between paydays.
Premier Delivery is ASOS’ delivery subscription service. For a yearly fee of $19, shoppers get free express shipping on all orders meeting a $15 threshold. Next-day delivery costs an extra $4.99 on each order.
ASOS wants happy shoppers to share the love. They encourage shoppers to refer friends and fellow fashion enthusiasts to their website by offering 15% off for both the referrer and the new shopper they introduce to ASOS.
Students who sign up to the ASOS email list get 10% off. That isn’t just for the first order, though. Any student who signs up for a regular ASOS account (which users do in order to check out) gets 10% off every time they shop until they graduate.
Receive packages within two business days, excluding weekends and holidays, from the time you place your order. This delivery is free on orders of $120 or more. Place your order before 7 p.m. ET.
Free up to 28 days of receiving your order.
The A-List loyalty program rewards frequent shoppers with coupons after reaching certain levels.
How do I use a promo code on ASOS.com?
ASOS has a small promo code window available at checkout. Users simply input their chosen promo code and apply it to their order. It’s important to note that many of ASOS’ best deals apply automatically, without a code.
How do I get free shipping at ASOS?
The easiest way to get free shipping at ASOS is to spend over $50. Orders that meet this price threshold receive free standard shipping. First-time shoppers get a special promo code, and ASOS often has coupons for free delivery on orders meeting specific price thresholds.
What savings can I find on the ASOS app?
The biggest advantage of the ASOS app is the early sale alerts. With advance warning, it’s easy for shoppers to ensure they get the bargains they want by "favorizing" items about to be reduced and organizing them for a quick purchase. The app doesn’t usually offer unique coupon codes, however.
What is ASOS’ shipping policy?
ASOS offers free standard shipping for orders over $50. Standard shipping for orders under this amount is $4.99. Express costs $7.99, and next-day costs up to $19.99 depending on the customer’s shipping address. For similar prices, ASOS also offers click-and-collection for USPS collection points.
What is ASOS’ return policy?
ASOS offers free returns so long as items are in their original condition. Returns within 28 days can be refunded in cash, and returns within 29-45 days of delivery can be returned for an ASOS gift voucher of the same value. Returns after that period are subject to ASOS’ discretion and are rarely accepted.