Wayfair is a large e-commerce company that operates several retail websites. These include Joss & Main, Wayfair, Perigold, Birch Lane and All Modern. Founded in 2002, this online marketplace employs more than 16,900 employees. Wayfair was founded by Steve Conine and Niraj Shah in Boston, Massachusetts. Its original name was CSN stores. By 2006, the company's revenue had increased to more than $100 million. The following year, the company expanded to regions outside the United States. In 2011, CSN was rebranded as Wayfair. This company primarily operates online with a few physical locations in the United States. Warehouses and distribution centers are located in several areas including North America, Berlin and Ireland. E-commerce items that customers can buy at Wayfair include furniture, bed/bath, organization, lighting, appliances, baby/kids, kitchen, outdoor and rugs. Wayfair is an award-winning company; recent awards include Boston Business Journal Best Places to Work, Boston Globe Top Places to Work, Webby Awards Best Shopping App and MediaPost Best Retail App for Customers. Social media accounts include LinkedIn, Instagram, Twitter, Pinterest and Facebook. Customers choose Wayfair because of its competitive pricing and merchandise quality.
Wayfair offers daily sales on its website. These include open-box discounts, closeout specials and half-price sales. Customers can score extra discounts on Black Friday and during the holiday season. Additionally, customers will receive a coupon for $40 off upon approval of a Wayfair credit card.
There are several ways to contact customer representatives at Wayfair. The customer service telephone center is available each day until 8:00 p.m. EST. The phone number is 1 (844) 960-1190. Other ways to contact Wayfair include through email and social media accounts.
App & Rewards
Customers can download Wayfair's app for their Android or Apple devices. Additionally, Wayfair has a rewards program. Customers must have a Wayfair credit card to receive points toward their purchases. For every dollar spent, customers can earn one point.
Wayfair makes it easy for customers to buy gift cards for friends and family members on its website. Gift card denominations range from $50 to $250. These cards never expire. Customers can send them to their recipients via email.
Wayfair's return policy is a customer-friendly one. Customers can return items within 30 days after they have been delivered. Exclusions to Wayfair's return policy include clearance items, personalized items, gift cards, bundled items and open-box items. In exchange for their returns, customers will receive a store credit or refund.
Customers can apply for two types of credit cards on the Wayfair website. The Wayfair Mastercard can be used at any retailer. Wayfair credit cards can be used on the website only. Perks of both cards are $40 off a qualifying order, no annual fees and 5% back in Wayfair rewards.
Customers can cancel an order at any time before Wayfair ships it. After an order has been shipped, customers can return it to Wayfair. However, customers may have to pay for the shipping return costs.
Wayfair offers protection plans for some of its items. These plans have an additional cost. Coverage begins as soon as the order is delivered. Types of protection plans include Uniters, Warrantech and SquareTrade.
Wayfair takes several precautions to prevent fraud and compromised accounts. If customers suspect fraudulent activity on their account, they should call Wayfair immediately. Examples of fraudulent activity include suspicious emails, unrecognizable order confirmations and unauthorized account changes.
Wayfair ships orders of $49 or more free to locations within the contiguous United States.
Business and Trade Professionals can sign up for free membership and get as much as 25% discount on members-only deals with no requirement for a minimum purchase.
If you're planning a wedding, let Wayfair's dedicated registry specialist help you manage your gift list online, and make sure your guests choose your favorite items for your new home. Enjoy a 10% fulfillment discount for purchases made up to 6 months after your wedding date.
How do you get a coupon code for Wayfair?
Use up to three coupons with your online order and stack coupons on top of in-store sales! Be sure to read the fine print for any exclusions, and note that some coupons may be one-time-use.
Does Wayfair have a student discount?
Wayfair does not offer any student discount programs currently.
How can I get free shipping from Wayfair?
Most orders over $35 will ship for free. Some exclusions apply, so be sure to check your items for eligibility.
What are the available refund options for customers?
Wayfair must receive the returns within 30 days of the date of purchase. Customers will receive a refund to the original form of payment, or they will receive store credit. The Wayfair store credit does not have an expiration date. It can be applied toward all Wayfair purchases.
What happens if parts are missing from an order?
Customers should contact the Wayfair customer service team about missing parts. After they notify Wayfair, the parts will be shipped promptly. Customers should call or submit their online parts request within 30 days of receipt of the item.
Does Wayfair offer assembly and installation services?
Yes. For a flat fee, customers can schedule a product installation or assembly service from one of Wayfair's contractors. Customers should know that service professionals do not haul away unwanted items. All service professionals receive background checks before they are approved by Wayfair.
What happens if an item gets lost in transit?
Wayfair is committed to helping customers find the packages that they did not receive. The first thing customers should do is contact the carrier. If the carrier is not able to help, then customers should contact Wayfair's customer service center.
Does Wayfair have a gift registry?
Wayfair offers a wedding gift registry on its website. There is no cost for customers to sign up for the registry. Guests can mail gifts to the couple's home address without paying a shipping fee. Registry Specialists are available to assist customers and guests throughout the process.